I am a mental health patient and I had a relapse in April,2011. I started spending excessively after I received messages to spend and my purchases would be sponsored. I shopped at The Hour Glass and at Christian Dior on the 18th- 19th April, 2011. I was subsequently warded by Snr Consultant Dr. George Fernandez from 21stApril- 9th May,2 2011. My husband had requested, for a refund from The Hour Glass and Christian Dior. The Hour Glass refunded the full amount but Christian Dior refused to a refund indicating its sales team found me rather engaging and I had shown no inclination of being unwell despite a detailed description of mental illness by my doctor. My husband further wrote several e-mails but Christian Dior still refused to refund. All the purchases are not used and still in its original packaging. On the13th October,2011, I managed to recall besides the Christian Dior handbag and watch,I also bought a pair of shoes that was too big for me.
I then appealed to Christian Dior General Manager for a refund due to my impaired gudgement.
But Christian Dior had their lawyer send me a legal letter refusing to refund.
It was the darkest day in my life when I received the legal letter. I was determined to not let this injury depress me as I continued to seek redress to my plight.
On the 16th December,2011, I seeked assistance at Case but. Christian Dior refused to a partial refund nor to mediation.
Christian Dior lawyer wrote to Case that I request for a refund becaused I claim to be suffering from mental illness and that they do not see any basis of civil claim against their client.
Christian Dior is a well established international company with business in Singapore. While the Hour Glass refunded the full amount within one week of my husband's request, Christian Dior chose not to refund despite a detailed description of my mental illness by my doctor.
My doctor and another doctor I saw told me that they have patients in similar situation like me all getting refund from the store they bought from after they submit their doctor's memo.
I am very grateful to The Hour Glass for their full reund.
I am still struggling emotionally and very confused by Christian Dior's decision of not refunding the purchases I made during the relapse of my mental illness.
I pray to God for strength and perseverance to continue to pursue a refund from Christian Dior.
Any advice, help and kind comments from anyone would be most appreciated.
Re: Christian Dior- Refusal To Refund
I am sorry to hear about your medical condition and your recent experience with Christian Dior.
Unfortunately, however, Christian Dior is not legally obliged to refund the money to you. Any refund by the stores that you have mentioned is done purely on a goodwill basis and is entirely at their discretion. Just because other stores have furnished refunds does not mean that Christian Dior is bound to do so.
As difficult as it may be, you may want to move on from this episode and concentrate on working towards your recovery.